FAQs

At this time, we do not accept American Express cards. We do, however, accept most other major credit and debit cards for your convenience.

If your vehicle has been affected by a recall, please contact your nearest Gravells dealership as soon as possible. Our team will confirm the details and arrange a convenient booking to have the work completed.

Our standard MOT test is priced at £50. We recommend contacting your local Gravells Service Department for an accurate quote or any additional service works you may require.

Yes, you can often change your car before your finance agreement ends. We can provide a no-obligation appraisal to check your current vehicle’s value and explain your options. Speak with our sales team at your local Gravells Dealership and we’ll help you find the best route forward.

For any issues relating to your Motability vehicle, please contact Motability Operations directly on 0300 456 4566 or visit the Motability Website. They’ll be able to advise you on next steps and support options.

If a warning light appears, check your vehicle handbook for guidance - this will explain whether the issue is urgent. If you’re unsure or the light is red, it’s best to contact your nearest Gravells Service Department straight away for advice before continuing to drive.

This message usually appears when you haven't placed your card on the zone for a while, or the key card can't be detected. It can also happen if your key card’s battery is running low.

Look for a marked area in your car's console, often indicated by a small key symbol. It is commonly found in the centre console, either in a cup holder or under the armrest.

Simply place the key card flat against the marked area, then press start as usual. If the message keeps appearing, we can look into it and replace the key card battery for you in minutes if needed at your nearest Gravells branch.

Service costs can vary depending on your vehicle’s make, model and mileage, but we can provide a quick estimate over the phone if you do not have an existing service plan. For example, an air conditioning re-gas typically starts from around £139.